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Training Materials

Appointment Book Tutorial

This web-based tutorial (SWF) helps WIC staff explore some basic features of the Appointment Book and Flowsheet tabs, the areas in CIMS Client Services used when planning and scheduling appointments for clients.

About the Tutorial

The tutorial guide (PDF) provides information about the Client Services Appointment Book and Flowsheet tutorial including the intended audience, instructions for using the control bar and table of contents features, details about the Table of Content options, and tips for new staff.

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Baby Behavior

About Baby Behavior

Dr. Jane Heinig trained Washington WIC staff on the Secrets of Baby Behavior. Dr. Heinig was the lead researcher in the UC Davis FitWIC Baby Behavior study (PDF).

Dr. Heinig found that parents’ first response to crying is to feed the baby. The California WIC Program, with the UC Davis Human Lactation Center, developed the Baby Behavior trainings to teach parents how to read their babies’ cues. The FitWIC study found that when parents learn about normal infant behavior they feel more confident about meeting their infants’ needs. This results in more mothers exclusively breastfeeding their children, and when formula is used there is less overfeeding.

Baby Behavior messaging is meant to enhance, rather than replace, the prenatal and early infancy education currently being offered to clients.

WIC staff can use the following materials to train new or existing staff and for facilitating client group education. These materials will help staff develop and strengthen their Baby Behavior skills and build their confidence through applying their Baby Behavior knowledge as it relates to baby cues, crying, and sleep.

For additional training on the Secrets of Baby Behavior, complete this online course.

Prenatal Education Materials

Item Staff Training Group Education
Facilitator's Guide for Staff Training (PDF)  
Lesson Plan (PDF)
Scavenger Hunt Worksheet (PDF)  
Training Activity Instructions (PDF)  
Individual Education Worksheet: Understanding Your Newborn Baby's Behavior (PDF)  
Class Agenda: Understanding Your Newborn Baby's Behavior (PDF)
Why Do Babies Cry?
Understanding Your Baby's Cues
Healthy Sleep: For You and Your Baby
Training Evaluation (PDF)  

Early Infancy Education Materials

Item Staff Training Group Education
Facilitator's Guide for Staff Training (PDF)  
Lesson Plan (PDF)
Class Agenda: Baby Cues (PDF)
Frequently Asked Questions for Baby Behavior (PDF)  
Class Handout: Understanding Your Baby's Cues/What Is Your Baby Saying (PDF)
Why Do Babies Cry?
Understanding Your Baby's Cues
Healthy Sleep: For You and Your Baby
Training Evaluation (PDF)  

Staff Refresher Training Materials

Module 1 - Baby Cues

Module 2 - Crying

Module 3 - Sleeping

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Breastfeeding Review

*–Download the free Microsoft Viewer to watch the PowerPoint show.

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Check Education Module

This training module (PDF)

  • Identifies foods that clients can buy with WIC checks.
  • Notes questions about WIC foods and WIC checks.
  • Reviews check education methods and key education messages.
  • Connects areas of WIC checks with education messages.
  • Creates a list of check education tools.

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Civil Rights Module

These materials are designed to help local WIC agency staff fulfill their annual Civil Rights training requirements. The module and PowerPoint presentation include the same information and can be used independently or together depending on the staff person’s learning style. The materials can be reviewed independently or in a group setting. The learning assessment provides the opportunity to evaluate staff’s knowledge about the information included in the module. An answer key is provided.

*This is a large file and may take several minutes to download. Please be patient. If you do not have Microsoft PowerPoint you can download the free Microsoft Viewer.

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Client Transfers Module

This training module is designed to help staff become familiar with transfer related WIC policies and Client Services features. It can be used as a self-study material or it can be reviewed in groups. The module consists of five PowerPoint Presentations:

About the Module

This document (PDF) supplements the Client Transfers Module. It describes the module and provides a list of learning objectives, guidelines for use, and some highlights about transfer–related WIC policies and Client Services features detailed in the Client Transfers Module.

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Core WIC Pre-Training Notebook

Trainees are encouraged to review the following materials and do the activities within each section to help prepare for training.

For more information about Core WIC training and to see training dates, visit our Clinic Staff Training page.

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Customer Service Module

This module (PDF) is designed to help WIC staff build their customer service skills. Upon completion of this module, trainees will have:

  • Identified what customers commonly expect from customer service providers.
  • Noted two ways to meet and possibly exceed customers’ expectations.
  • Prepared for dealing with negative situations in the clinic by reviewing steps to take when confronted with difficult clients or situations.
  • Practiced changing negative responses into positive responses.
  • Taken steps to build their “nerve to serve” by exploring ways of handling difficult situations that could occur in the clinic.

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Multicultural Awareness Module

We are pleased to offer the Multicultural Awareness: Working with Diverse Participants (PDF) module. We encourage all staff to complete the module. Paraprofessional staff in training must complete this module and the post-test to meet the multicultural awareness competency.

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Nutrition In-services

These learner-centered nutrition in-services are ready-to-use in-services designed to be an effective, useful and meaningful resource for nutritionists and staff. The in-services support paraprofessionals/CPA’s in meeting the competency for monthly nutrition training.

Talk, Listen, Connect (TLC) Notebook

A Talk, Listen, Connect session is a participant centered approach to group nutrition education. WIC staff can learn about and begin using the TLC style of nutrition education with the information provided in this notebook.

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