Knowing our customers’ needs is vital to providing excellent services and improving public health outcomes. Yet the topic can be a confusing one in the field of public health.
This presentation will help explore reasons to care about our customers’ opinions, differences between direct customers and indirect customers, using surveys, interviews, focus groups, and observation to learn about our customers’ requirements.
Contact: Megan Davis; Megan.Davis@doh.wa.gov; (360) 236-4531
Customer Relationships and Satisfaction Presentation slides (PDF)