CIMS & Technical Support
What you can find...
Unless otherwise noted, all materials and forms on this page are in PDF format.
 Client Services Version 6.0
This release incorporates the new federal requirements for food packages by implementing new rules for assigning foods, adding some new foods, and removing some existing foods.
For help with CIMS issues, please contact CIMS & Technical Support.
Visit our Training Materials page or the Previous CIMS Versions page.
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Capturing a Screen Print
Printable Version
- Press the Print Screen button (PrintScrn/SysRq) located at the upper right hand side of your keyboard.
- Push the Ctrl button AND the C button located at the lower left hand side of your keyboard. Both “Ctrl” and “C” button must be pushed at the same time or it will not work. This will copy what is showing on your screen on to the computer’s clipboard.
- Click on the Start button at the lower left corner of your screen.
- Select Programs.
- Select Microsoft Office.
- Select Microsoft Office Word and open a new document.
- Push Ctrl button AND the V button located at the lower left hand side of your keyboard at the same time. This will paste the screen you copied from Client Services into the blank Word document.
- Print the document. You do not need to save the screen print in the computer once you have printed your copy.
- Close Word.
Fax it to CIMS Support at 360-236-2345 or email it to CIMS.Support@doh.wa.gov.
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CIMS Supplements
Quarterly newsletters provide WIC staff with information and tips for using CIMS Client Services and Clinic Reports.
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CIMS Support
Call CIMS Support when you need help with:
- CIMS—including Client Services & WIC reports
- Client look-up
- Due-date changes
- Eligibility date corrections
- Transfer-in issues
1-800-841-1410, press 7
Monday–Friday 8am–5pm
Voicemail available after-hours
Email: CIMS.support@doh.wa.gov
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OASIS Help Desk Technicians
Call the OASIS Help Desk when you need help with:
- Network logon issues
- Printers
- Power outages
- Site moves
- WIC computer equipment
Eastern Washington: 1-800-942-2484
Western Washington: 1-888-457-2467
Monday–Friday 7:30am–5pm
Email: WIC.Helpdesk@doh.wa.gov (non-urgent technical issues)
Download a printable version (38.69 KB) of this information
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Return to Information for Clinic Staff
Documents posted in PDF version on the Department of Health Web site will be made available on request to users who are unable to download or view them. For persons with disabilities, PDF documents will be made available on request in other formats. To submit a request, contact WIC's Web Coordinator. Download the free PDF viewer here.
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