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Retailer Handbook
Retailer Handbook Chapters:
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Introduction (99.56 KB)
WIC Facts; How to contact WIC; Highlights of changes; How
to get the most out of this handbook
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Grocery Checker Section (1.40 MB)
WIC approved foods (formula page updated effective
10/01/07); Frequently asked questions about WIC foods; Checks payable to a
specific retailer; Checks stamped with a retailer stamp ID; WIC customer
identification; Good customer service; Customer compliance, non-compliance
and complaints
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Bookkeeper Section
(99.83 KB)
Retailer specific checks; Retailer stamped checks;
Managing the WIC stamp; Questions about the WIC stamp
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Retail Owner Section
(405.12 KB)
Retailer selection criteria; Retailer contract; Retailer
sanctions; Retailer compliance; WIC Washington Administrative Code (WAC);
Compliance investigations; Compliance monitoring; Sample monitoring form;
Claims procedure; Minimum stock levels (formula page updated effective
10/01/07); Approved infant formula suppliers; How to update your prices for
WIC; Required WIC retailer training; Retailer materials from WIC
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Appendix (736.12 KB)
WIC open book quiz; Training log; Request for retailer
materials; WIC Customer Incident Report
To order a CD with an electronic copy of the entire handbook contact the
WIC Retailer Management Team at 1-800-841-1410.
Order Free WIC Materials from the
Department of Printing!
The
Department of Printing General Store is now stocking the Washington State
WIC Retailer Handbook, WIC door signs, shelf talkers, and WIC foods brochures.
Go to the
Department of Printing website and click on "General Store." The first time
you visit select the "I'm New" button to create a user name and password
After you enter the General Store select “Shop by Department,” then
"Department of Health," "WIC Program" and finally "Retailer Materials.
Select the times you need, add them to your cart and indicate the number needed,
and complete the shipping information.
Contact the General Store by phone at (360) 586-6360 if you need help or want
to order by phone or fax. We hope you find this to be an easier way to order
your WIC retailer materials!
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Documents posted in PDF version on the Department of Health Web
site will be made available on request to users who are unable to download or
view them. For persons with disabilities, PDF documents will be made available
on request in other formats. To submit a request, contact
WIC's Subsite Developer. Download the free PDF viewer here.
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