DOH takes steps to speed licensing and cut
backlog
We launched a new computer licensing system in
February. As many of you know, we have had a rise in backlog in
manual license renewals. This has caused delays for our
customers and we apologize.
You can help speed the process. Our
automatic renewal system is working smoothly. We do automatic
processing when a customer submits the correct fee, provides
required information, including continuing education, and has
no name or address changes . We process these renewals in a day
or two.
By contrast, manual renewals take us about two
weeks to process. We have to do manual renewals when a customer
submits changes, incomplete information, or the wrong fee.
We are encouraging customers to submit address
changes separately. This allows them to get a faster
renewal. Customers can send changes in names or address to our
email box or fax machine. Our email address
is
hpqa.csc@doh.wa.gov
and fax number is 360-236-4818.
We have more good news. During the past
several weeks, we have reduced the manual backlog from 18 days
to about eight days. Each day represents the amount of work
typically done in an eight- hour workday.
We expect processing to continue to speed up.
Many factors have contributed to the improvement. Two of the
most important are:
Additional hardware, memory and Internet
capacity has improved system performance.
We have added staff resources.
We
are working hard to get our new system running smoothly. Thank
you for your patience.
